General information

We take the protection of your personal data and thus of your privacy very seriously. Here we wish to represent what this means for you when you use our personalized services and how we protect your data. To guarantee the greatest possible protection of your privacy, we of course adhere to all legal provisions concerning the topic of data protection.

Personal data

Personal data means information on your identity. This includes e.g. name, address, telephone number, email address. It is not necessary to reveal personal data in order to use our internet site. In certain cases however we need your name and address as well as further specifications so that we can provide the services you desire.

This also holds for example for sending informational material or wares you have ordered or answering individual questions. When this is necessary, we will inform you accordingly. In addition we only save and process data that have been provided to us voluntarily or automatically. Insofar as we ask you for further data, it is voluntary information. The processing of personal data occurs exclusively to fulfill the demand for our offers and to preserve our own legitimate business interests.

The specific purpose of personal data

We use the personal data you make available to answer your questions, process your orders or to give you access to certain information or offers. We do not sell your personal data to third parties or market it otherwise.

Use for specific purposes only

We will only collect, process and use the personal data that you make available to us online for the purposes we have communicated to you. Transfer of your personal data to third parties will not occur without your necessary consent. The collection of personal data and transmission to state institutions and authorities entitled to the information only occurs within the limits of the relevant laws or insofar as we are obligated to do so by the decision of a court of law. We have obligated our employees and the service providers we commission to confidentiality and to adhere to the provisions of federal data protection law. 

Non-personal data that is automatically collected

Upon use of our internet sites the following data are saved for organizational and technical reasons: the names of the sites retrieved, the browser and operating system used, data and time of access, the search engines used, names of downloaded files and your IP address. We assess these technical data anonymously and only for statistical purposes in order to continually optimize our internet presence and arrange our internet offers in a more attractive manner. These anonymous data are saved separately from personal information on secure systems and do not allow for any identification of individual persons. Thus your personal data and your privacy always remain protected.

Children

Persons under 16 years of age should not convey any personal data to us without the consent of the parents or legal guardians. We do not request any personal data from children and youth, do not collect them and do not transfer them to third parties.

 Links

Insofar as you use external links that are offered in the context of our internet sites, our data protection statement does not extend to those links. When we offer links, we strive to ensure that these adhere to our standards of data protection and security. However we have no influence on the adherence to the provisions of data protection and security by other providers. Please inform yourself at the internet sites of these providers about the data protection statements made available there.

Contact data

Name and address of the party responsible for processing

Bilcare Research GmbH

Radebeulstraße 1

79219 Staufen im Breisgau

Tel. +49 7633 811-0

Email: info.solutions@bilcare.com

Name and address of the data security officer  

Pascal Kohler

Bechtle GmbH

IT-Systemhaus Freiburg

Leinenweberstraße 1, DE-79108 Freiburg im Breisgau

Datenschutz@bilcare.com

You may always directly contact our data security officer at any time with questions about data protection.

Use of special services of our internet site

For certain services (newsletter, online shop…) it is necessary to collect personal data. We thereby only collect the data necessary for the particular purpose and adhere to the legal storage periods.

Delivery of goods

Your data are transferred to the shipping company commissioned with the delivery insofar as this is necessary to deliver the goods.

General information on the use of cookies

With the use of cookies we are able to provide the users of our internet sites with more user-friendly services. Without the use of cookies this would not be possible. We optimize our information and offers on the basis of the data collected by means of cookies. We use cookies to fill the shopping cart and upon later use to continue to display the wares found in the shopping cart. It is possible to set up an automatic sign-up in the shop with cookies. By configuring the browser you use it is possible to generally prohibit the use of cookies for our site. Cookies already used can also be deleted with the corresponding browser function.  

Without the use of cookies it is possible in some circumstances that parts of the internet site cannot be used or only with restrictions.

Information on special cookies

We use various cookies on our internet site to analyze the use of the website and to advertise our products in a targeted manner. We thereby make use of technologies of various providers (e.g. Google, Yahoo, Trusted Shops, Pulse Point, SPOTX, VE Interactive…).

Google Cookies

Within the use of Google Analytics various cookies are used. These can change over the course of time. Thus here we will summarize the use of Google Analytics.

This website uses Google Analytics from Google Inc. (1600 Amphitheatre Parkway Mountain View, CA 94043, USA)

Google Analytics makes it possible to correlate data, sessions and interactions across several devices of a pseudonymous user-ID. Thus it is possible to analyze user activities across several devices. 

With the help of cookies – which are text files saved on your computer – an analysis of the use of our website is generated. We use the function “IP-anonymization”. Thus the data are processed in a state of the EU or in another contractual state within the EEA. In exceptional cases it is possible that the full IP address will be transmitted to a server in the USA and abbreviated there. The IP address transmitted by our browser in the context of Google Analytics does not get consolidated with other data of Google. We commission Google to assess the transmitted data and provide us with reports about the website activities and use. In addition Google provides other services connected with the use of the website and the use of the internet. This purpose represents our legitimate interest in the processing of the data. The legal basis for this is § 15 para. 3 of the German Telemedia Act and Art. 6 para. 1 lit. f GDPR. The data captured in this way by cookies are deleted automatically after 14 months once per month.

You can configure the administration of cookies with the settings of your browser software.

With the help of opt-out cookies (https://tools.google.com/dlpage/gaoptout?hl=de) you can prevent the processing of data by Google. For this purpose you must download and install the browser add-on. If you wish to do this on several devices, you must install this add-on on all devices.

Deletion and administration of cookies

Depending on the browser used you can administrate the use of cookies. For the prevalent browsers you will find assistance at the links below.

Microsoft Explorer:
https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox:
https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Google Chrome:
https://support.google.com/chrome/answer/95647?hl=de&hlrm=en

Safari:
https://support.apple.com/kb/PH21411?locale=de_DE

Opera:
http://help.opera.com/Windows/10.20/de/cookies.html

Rights of the affected party

You have the right at any time to restrict the use of your personal data. To request an implementation of your rights, we ask you to directly contact our data security officer, whose contact information can be found at the beginning of this document. You may make use of the following rights of affected parties.

Right to information

Every affected person has the right to receive a summary of their processed personal data.

Right of correction

Every affected person has the right to a correction of their processed personal data.

Right of deletion

Every affected person has the right to have their processed personal data deleted insofar as no legal obligations prevent this.

Right of restriction

Every affected person has the right to restrict the further processing of their processed personal data.

Right of objection

Every affected person has the right to object to the further use of their processed personal data.

Right of data transfer

Every affected person has the right to have their processed personal data transferred to third-parties for further processing in a machine-readable format.

Complaints office

Every affected person has the right to issue a complaint to the data protection regulatory authorities upon non-adherence to permitted data processing. This regulatory body can be reached under https://www.baden-wuerttemberg.datenschutz.de/online-beschwerde/.

Updating of the data protection statement

This data protection statement is continually being adapted to the current functions, technologies, and valid law. The data protection statement currently provided on the internet site is valid.  

 

Date: August 2018

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As of February 2020, Bilcare Research will become Liveo Research.

We are gearing up to grow our business, by expanding our production network, product portfolio and our research and development. This transformation is rooted in the continuing and building upon our strong relationships.

Let’s grow and develop the Future together